Privacy Policy
We are committed to protecting your personal information and being transparent about how we use it.
Information We Collect
A. Account Information
When you create or use a Locomi account, we may collect:
- Full name
- Email address
- Mobile number
- Profile photo
- Username
- Account type
- City, town, or locality
- Voluntarily added profile info
Account types may include personal users, businesses, and service providers.
B. Location Information
Locomi is designed to help you discover local communities, businesses, and services. With your device permission, we may collect:
- Approximate location
- City or locality
- Device-based location data
- Precise location (when required & permitted)
We use location to show nearby businesses and service providers, display locally relevant community content, improve search results, and recommend relevant information. You may control location permissions through your device settings.
C. Community Content
When you interact with Locomi's community features, we may collect:
- Posts & comments
- Replies & reactions
- Reports
- Uploaded images or media
- Community or group interactions
D. Business & Service Provider Information
If you register as a business or service provider, we may collect:
- Business or service name
- Business category
- Business description
- Contact details
- Service area & location
- Opening or working hours
- Photos and media
- Pricing or service info
- Verification information
E. Device & Technical Information
- Device type & OS
- App version
- Device identifiers
- IP address
- Crash & diagnostic info
- Login & security events
- Basic usage information
F. Search & App Activity
- Search queries
- Features used
- Content interactions
- Categories viewed
- General app activity
G. Communications & Support
If you contact Locomi for support, complaints, or feedback, we may collect the information in your communication and any information needed to respond to your request.
How We Use Your Information
- Create and manage accounts
- Authenticate users
- Provide Locomi's features
- Display local community content
- Discover nearby businesses & services
- Provide search & recommendations
- Personalize user experience
- Enable community interactions
- Process reports & complaints
- Detect spam, fraud & abuse
- Protect users & the platform
- Diagnose technical problems
- Improve app performance
- Develop new features
- Security communications
- Comply with legal obligations
We do not use personal information for purposes incompatible with those described here without appropriate notice or consent.
Location Data
Locomi may request location permission because local discovery is a core part of certain Services. We will request device permissions through the operating system where required.
Where a feature only requires general local information, we may use approximate location or a locality selected by the user. Precise location is only accessed where necessary and with the permissions you grant.
How We Share Information
A. With Other Users
Information you make public may be visible to other Locomi users, including profile info, public posts, comments, and business information.
B. With Service Providers
We may use third-party providers for:
- Authentication
- Cloud infrastructure
- Database services
- File & image storage
- Crash reporting
- Analytics
- Notifications
- Security
- Customer support
C. Legal & Safety Requirements
We may disclose information to comply with applicable law, respond to lawful requests, protect the rights or safety of users, investigate fraud, or enforce platform rules.
D. Business Transactions
If Locomi is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
Sale of Personal Information
Data Storage & Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against:
- Unauthorized access
- Unauthorized disclosure
- Loss or misuse
- Improper alteration
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining security, resolving disputes, and meeting applicable legal obligations.
Retention periods may vary by information type. When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
Account Deletion
Users may request deletion of their Locomi account and associated personal information through the Locomi application or by contacting us. We will process valid requests subject to applicable law.
Certain information may be retained where reasonably necessary for:
- Legal compliance
- Fraud prevention
- Security
- Dispute resolution
- Enforcement of agreements
Anonymized information that can no longer reasonably identify a user may also be retained.
Your Privacy Rights
Depending on applicable law and your location, you may have rights relating to your personal information, including the ability to:
- Access certain personal info
- Correct inaccurate info
- Request deletion
- Withdraw consent
- Manage device permissions
- Raise a privacy complaint
To submit a privacy request, contact us using the details in Section 15. We may need to verify your identity before processing certain requests.
Camera, Photos & Media Permissions
Locomi may request access to your camera, photos, or media when you choose to:
- Upload a profile photo
- Create a community post
- Upload business photos
- Upload service-related images
- Use a feature requiring media selection or capture
Locomi accesses such content only according to the permissions you grant and the functionality you initiate.
Notifications
Locomi may send notifications relating to:
- Community activity
- Account activity
- Service updates
- Local information
- Messages or interactions
- Security alerts
You may control notification permissions through your device settings and available Locomi settings. Important transactional or security communications may still be provided where permitted by applicable law.
Children's Privacy
Locomi is not intended for children below the minimum age permitted under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.
If we become aware that personal information from a child has been collected improperly, we may take reasonable steps to delete or restrict the relevant information. Parents or legal guardians may contact us regarding children's privacy concerns.
Third-Party Services & Links
Locomi may contain links to or integrations with third-party services. Third-party services operate according to their own terms and privacy policies. Locomi is not responsible for the independent privacy practices of third-party services that we do not control.
Users should review the privacy policies of relevant third-party services before providing information to them.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to Locomi features, our data practices, security requirements, or legal and regulatory developments.
When we make material changes, we may provide notice through the application, website, or another appropriate method. The updated effective date will be displayed at the beginning of this Privacy Policy.
Contact & Privacy Grievances
If you have questions, privacy requests, complaints, or concerns, please contact the Locomi Privacy Team:
We will review privacy-related requests and grievances in accordance with applicable requirements.
Consent & Acknowledgement
By using Locomi, you acknowledge that you have read this Privacy Policy and understand the data practices described in it.
Where consent is legally required for a specific processing activity or device permission, Locomi will request such consent through an appropriate mechanism.